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This page sets out the legal framework that governs your account, your transactions via bKash, Rocket, and Upay, and your rights when using 90vip. Access and eligibility depend on your local law and the eligible regions we serve — please read this before you proceed.
Our legal policy sets the conditions under which your account operates. Whether you transact through bKash, Rocket, or Upay, every interaction is subject to the terms described here. We do not override local law — if your jurisdiction restricts access to platforms of this kind, those local rules take precedence over anything stated here. Your account wallet records every credit and debit, and those records are the authoritative source if a dispute arises. We retain transaction data in line with applicable data-handling obligations, and that data is available to you on request through your account history screen. Where third-party payment processors handle a bKash or Rocket transfer, their own terms apply to the processing step. Our policy governs what happens once the amount reflects in your 90vip wallet. We do not set or alter the fee structures of those processors. Eligibility to hold an account is subject to age verification and regional compliance checks. We ask you to confirm that access is lawful in your location at the point of registration. Continued use of the account is treated as an ongoing confirmation of that eligibility.
Transactions via bKash are processed by the provider; once reflected in your 90vip wallet, our policy governs the balance.
Rocket transfers follow the same wallet-credit rule — your account history is the record of what arrived and when.
Upay deposits are subject to Upay's own processing terms up to the point of wallet credit on your 90vip account.
Not every aspect of your experience falls under the same policy layer. The table below distinguishes what our legal terms directly govern from what falls under third-party or local regulatory scope. Understanding the boundary helps you raise questions with the right party without delay.
Our policy fully governs login, session controls, account suspension, and closure procedures. Eligibility remains conditional on your local law and the eligible regions we support.
The 90vip wallet balance and all credited amounts fall within our policy. The payment processor step — bKash, Rocket, or Upay — is governed by each provider's own terms until credit lands in your wallet.
Game content from studios available in the lobby, odds displays, and account interface copy are all within our policy scope. We do not control outcomes set by independent game engines.
Links or integrations that take you outside the 90vip domain — including payment app screens — fall under the policies of those services. We are not responsible for their content or data handling.
You have concrete actions available to you whenever a policy question comes up. Your account dashboard shows the full history of deposits and withdrawals — sorted by date, method, and amount — so checking a bKash or Rocket transaction takes seconds rather than a support call. If a record looks incorrect, you can raise it directly through the dispute form linked inside your account settings. Correcting personal details follows a verification path: open the profile section of your account, edit the relevant field, and follow the confirmation steps shown on screen. We do not alter personal data without your instruction except where required by applicable law. For anything that cannot be resolved through the account interface, our support channel accepts written requests and responds with a policy reference number so you can track the outcome.
Open your account history screen to see every bKash, Rocket, and Upay transaction. The record includes date, method, and amount — no separate request needed for standard history.
Go to the profile section, update the field, and confirm the change following the steps shown. Identity-linked fields may require verification before the edit is saved.
Use the dispute or enquiry form in account settings for any record discrepancy. You will receive a reference number so the query can be tracked to its resolution.
Written policy requests can be submitted via our support channel. We respond with the relevant policy clause and a clear statement of what action, if any, follows.
Policy questions deserve a clear route to the right person, not a generic help queue. Below are the three contact paths available when a legal or policy matter comes up. Use the channel that fits the urgency of your question — account disputes carry a reference number system for tracking.
The in-account support form is the primary route for policy and dispute queries. Submit your question with your account ID; a reference number is issued on submission so you can follow up.
For formal written requests — data access, account closure, or record correction — use the policy email address shown in your account settings. Responses include the applicable policy clause.
Live chat handles time-sensitive account access questions. For complex policy disputes, the agent will log the case and escalate with a reference number rather than resolve it in the chat window.
We hold only the data needed to operate your account and process transactions through bKash, Rocket, and Upay. Retention periods follow applicable data law rather than an arbitrary internal schedule. You can request a summary of what we hold at any time through the email policy desk listed in your account settings.
We keep transaction and account records for the period required by applicable law in the eligible regions we serve. When that period ends, data is deleted or anonymised. You can request your data summary at any point before that.
Cookies on 90vip handle session state and basic analytics. No cookies pass personal payment data. You can adjust cookie preferences through your browser settings; session cookies are required for the account to function.
Login security follows the verification steps shown on the account screen — including any two-step confirmation your account has enabled. We do not share login credentials with third parties, including payment processors.
To change how we handle your data, or to close your account, submit a written request via the policy email address in account settings. We confirm receipt and apply the change within the timeline stated in our policy.
The questions below cover what we hear most from people reviewing this policy before or after opening an account. If your question is not listed here, the policy email desk is the right place to send it.
Access and eligibility depend on your local law and the eligible regions we support. If local law permits access, this policy governs your account in full. Confirm that access is lawful in your location before registering or transacting.
The processing step is governed by bKash's own terms until the amount credits to your 90vip wallet. If the bKash side shows a completed transfer but your wallet has not updated, raise it via the in-account dispute form with your transaction reference.
Yes. Your account history screen shows the full record directly. For a formal data summary — including any information held outside the transaction log — submit a written request to the policy email address shown in account settings.
Open the profile section of your account and edit the relevant field. Follow the confirmation steps shown on screen. Identity-linked fields require a verification step before the change is saved. If the field is locked, contact support via the in-account form.
We retain records for the period required by applicable law after closure. Once that period passes, data is deleted or anonymised. Submit a closure request in writing to the policy email desk; we confirm receipt and the applicable retention timeline.
Yes. Rocket and Upay transactions follow the same wallet-credit rule — each provider's terms apply to the processing step, and our policy governs the balance from the moment it appears in your 90vip wallet.