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These terms set out how your account works on 90vip — what we commit to, what you agree to, and how both sides handle disputes or changes. Access and eligibility depend on your local law and the eligible regions we serve; read through before you start.
These terms govern every interaction between you and 90vip — from the moment you open an account to each session you run and every transaction you make. They apply regardless of the device you use or the payment method you choose, including bKash, Rocket, and Upay. Where local law in Bangladesh or your eligible region places additional obligations on either party, those obligations sit alongside these terms rather than replacing them. We update these terms when our services change or when regulatory requirements shift. The version published on this page is the current one; continuing to use your account after a change is posted means you accept the updated terms. If a specific section conflicts with a local legal requirement that applies to you, the local requirement takes precedence for that section only — the rest of the terms remain in effect. Questions about how a particular clause applies to your situation can be directed to our support team through the contact routes listed further down this page. We aim to keep the language here plain and direct so you can make informed choices about your account.
bKash transactions are subject to these terms and to bKash's own service conditions.
Rocket payments fall under the same account transaction rules described in this policy.
Upay wallet activity is recorded in your account history and governed by these terms.
Not every aspect of your experience on 90vip falls under this single policy document. Understanding the boundaries helps you know where to look when a question comes up.
Login credentials, session controls, account suspension, and reactivation requests are all governed by these terms. Any change to your access status will be communicated through your registered contact details.
Deposits and withdrawals processed through bKash, Rocket, or Upay are covered here. The transaction record in your account wallet is the authoritative log; raise any discrepancy with support within the window stated in your account.
Game titles, odds displays, and promotional information shown in the lobby are subject to these terms for accuracy and availability. Content may change without prior notice; the current state is shown in your account dashboard after login.
Payment processors, game studios, and any external service linked from 90vip operate under their own terms. We are not responsible for the policies of those third parties, though we select partners whose practices align with our account-care standards.
You have concrete options available to you at any point in your account relationship with 90vip. Reviewing your transaction history is straightforward — open your account wallet to see a dated record of every bKash, Rocket, or Upay movement, including amounts and status. If a detail on your account profile is incorrect, you can update most fields directly from the account settings page; for fields that require verification, submit a correction request through the support channel and we will process it within the timeframe shown in your account. Raising a policy question does not require you to close your account or pause activity — contact support with the relevant transaction reference or account detail and we will respond through your registered contact. If you decide to close your account, the request is handled through the account settings page; any confirmed wallet balance at the time of closure is returned through your last verified payment method.
Your full transaction log is available in the account wallet at any time. Filter by date or payment method to locate a specific bKash, Rocket, or Upay entry.
Update standard profile fields in account settings. For verified fields, submit a correction request to support with supporting information and we will confirm the change.
Contact support with your account reference and the specific clause or transaction in question. We respond through your registered contact details.
Initiate closure from the account settings page. Confirmed wallet balances are returned to your last verified payment method after the closure is processed.
If a clause in these terms raises a question or you need to act on a right described above, the routes below connect you to the right team. Have your account reference ready to speed up the response.
Open the chat widget from any page while logged in. Provide your account reference and the section of the terms you are asking about for the fastest response.
Send your query to our support address listed in the account help section. Include your registered contact detail and a brief description of the policy question.
The help centre in your account dashboard covers common policy questions with step-by-step answers. Check there first for quick clarification on transaction and access rules.
Your account data is held securely and used only for the purposes described in these terms and our privacy policy. We do not share your personal details with third parties except where required to process a transaction — for example, passing a payment reference to bKash or Rocket to confirm a deposit — or where local law requires disclosure. Cookies on 90vip are used to keep your session active and to remember your account preferences; you can manage cookie settings through your browser. We retain account and transaction records for the period required by applicable regulations in your eligible region; after that period, records are deleted or anonymised. If you want to request a copy of the data we hold on your account, or ask us to correct or delete it, contact support through the routes listed on this page. Policy changes are posted here with the effective date; we do not apply changes retroactively to completed transactions.
Account and transaction records are retained for the period required by applicable regulations. After that window, data is deleted or anonymised in line with our privacy policy.
Cookies maintain your active session and account preferences. Manage or withdraw cookie consent at any time through your browser settings without affecting your account access.
Access to your account is protected by your login credentials. If you suspect unauthorised access, contact support immediately and change your password from the account settings page.
Changes to these terms are posted on this page with an effective date. Completed transactions are not affected by updates made after they were processed.
The questions below cover what we hear most often about account rights, data, and how to act on this policy.
Access and eligibility depend on your local law and the eligible regions 90vip serves. If your region is supported, these terms apply in full from the moment you open an account. Check the eligibility information shown during account registration for the current list of supported regions.
Open your account wallet after logging in. Every deposit and withdrawal is listed with a date, amount, and status. You can filter by payment method — bKash, Rocket, or Upay — to locate a specific entry. If a transaction is missing or shows an unexpected status, contact support with the reference number.
Standard profile fields can be updated directly in account settings. Fields that require identity verification need a correction request submitted to support. Provide the relevant supporting information and we will confirm the update through your registered contact details within the timeframe shown in your account.
Any confirmed balance in your account wallet at the time of closure is returned through your last verified payment method — bKash, Rocket, or Upay, depending on which you used most recently. Initiate the closure request from the account settings page and the return is processed after the closure is confirmed.
Updated terms are posted on this page with the effective date clearly shown. We do not apply changes retroactively to transactions that were already completed. Continuing to use your account after the effective date means you accept the updated version. Check this page if you want to review the current terms at any time.
Reach us through live chat from any logged-in page, or send a query to the support email address listed in the account help section. Include your account reference and the clause or transaction you are asking about. The account help centre also covers common policy questions with step-by-step answers.